ISO Standards: The Backbone of Effective FM
Stan Mitchell highlighted the critical role of international standards like ISO 41001 (Facility Management Systems) and ISO 41012 (Strategic Sourcing and Agreement Development). These standards provide frameworks that ensure consistency, accountability, and alignment with business goals.
ISO 41012 in Action
ISO 41012 offers step-by-step guidance for FM contract lifecycle management:
- Identifying needs and translating them into requirements.
- Establishing service levels and performance metrics.
- Defining procurement strategies for in-house or outsourced FM.
- Monitoring performance and driving continuous improvement.
Benefits of Alignment
Aligning FM operations with ISO standards provides:
- Greater operational efficiency through harmonised processes.
- Clear performance measurement using KPIs, PIs, and SLAs.
- Improved risk management and compliance.
- Strategic integration of FM into core business objectives.
